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Terms & Conditions


Acceptance of terms and conditions

You agree that you are over 18 years of age or legal smoking age in your country /state, if you are not legally to purchase Electronic cigarette products please leave this site. The following terms and conditions (the "T&C") will govern your use of this website. Please read the following T&C carefully before using the site. Your use of the site represents your agreement to the T&C. If you do not agree with these terms, please refrain from using this site.

Order tracking

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 24 -48 hours after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track an order on Eleaf USA online store, you will need to log into your account information by visiting the My Account area on our website. You may also call Eleaf USA's Customer Service at 1-855-569-3168 to track your order.

Please note that we do not guarantee transit times for all delivery issues. Please contact the carrier directly.

USPS provides a range of cost-effective service options; however, it cannot be guaranteed by us for the mistakes occasionally made by USPS. Unfortunately, since these mistakes are out of our control, we will not be able to offer refunds for lost/stolen /damaged packages shipped via USPS. Alternatively, we will assist you with filing claims to USPS. Please note that no order will be reshipped until the claim is approved by USPS.

Incomplete or Incorrect Address Submissions Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times, packages being misrouted or returned. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.


Notice About Product Compatibilty With E-Juice

Due to numerous PG/VG blends that are being sold in today's market, we cannot guarantee that every product we sell will perform the same way with every ratio PG/VG juice. Our products are recommended to be used with a 50/50 PG/VG ratio, and therefore we are not responsible for replacing or refunding products that don't perform to the end user's expectation with other ratio PG/VG blends.

Cancellation

Orders may be cancelled prior to shipping. Please contact Eleaf USA's customer service to submit a cancellation. Once the order has been shipped, we will not be able to cancel your order.

Changes to terms

Eleaf USA Inc. shall be entitled to alter these Terms and Conditions at any time. However this right shall not affect the existing Terms and Conditions accepted by the Consumer upon making a purchase.

Shipping refunds to other countries

Due to the imposed by customs in certain countries (specifically the laws regarding importation and exportation of nicotine and other products we sell), the legality of our products often differ from country to country. For this reason, we strongly recommend that apply in your country and that you ask your local government's import/export authority about the regulations that apply in your country and that you comply with the law. That being said, we decline all responsibility for possible legal problems derived thereof and will not refund shipping for products stopped or rejected by customs in fulfillment of their duty.

Pre-order Items

If your order contains any items that are on pre-order, you entire order will be placed on hold until the pre-order item is recieved in stock. For this reason, it's best to place separate orders for pre-order items as we cannot divide the order once it's placed since only one shipping label is created for each order systematically.

Out of Stock

Due to limited availablity of some items, it is possible an item that you ordered might be on back-order and cause the order to be put on hold for a short period of time until we recieve the item back in stock. Our customer service team will contact you via your email address if this is the case, during our normal open business hours which are Monday - Friday 8:30-5:30 PM PST. These situations are rare, but do happen, and we try our best to keep accurate and a fully-stocked inventory at all times. However, if this does happen, we do not provide compensation for the delay as this is a part of our normal day-to-day operations (this inlcudes Priority Express and DHL Worldwide express shipping).

Currency Conversion

All International orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes insurance premium and corresponding duty shall be borne by the customer.